eCommerce Operations & Retail Account Management
I connect B2B & B2C brands and take care of the complete onboarding of B2B wholesale partners and getting their products on B2C’s eCommerce stores.
In combination with the above, I also love diagnosing bottlenecks and finding ways of optimizing processes between internal & external teams to save on costs without sacrificing the level of your quality. I make sure your eCommerce operations, whether it’s data, logistics, customer service, claims, etc. all are handled and taken care of in time!
I believe in spending a little extra time and effort on the product display page of each product. Understanding your customers and making sure the products you decide to list are a true representation of your brand is the most important part of your brand image as well as a long-term eCommerce growth strategy.
Some Brands Previously Managed & Onboarded
According to me, B2B & B2C brand loyalty is built on 3 principles:
- Quality Assurance
- Customer experience when choosing the brand
- Honesty and active collaboration
I want to build a foundation that will remain unaffected by world economic uncertainties and one that will build genuine customer loyalty.
I encourage you to share your vision & creative direction so I can bring your perfect idea to reality.
Technical Skills & Knowledge
Types of Services
Hourly or Per Project/Task
Product Selection & eCommerce Strategy
Experience in curating product assortment and partner selection
Develop Pricing, Promotional Calendar, and Cost Models for mutual growth of all stakeholders.
Product Assets & Data and Excel Template Files
Can pull most important product information from provided data
Fill product templates or clean up existing product data files
Work with B2B Partners to receive the best product and photoshoot/project assets.
Make sure products have the highest quality silo images and descriptive product listing
Managing Your Shopify Store
Making sure customers shopping on your website have the smoothest and most intuitive experience
Customer experience consistency across devices
White Label Product Titles & Logos
Creating logos that create a brand new presence on the web that represents your product, mission statement, as well as your image.
Copywriting & Marketing
Creating eCommerce merchandising content and product description
Social Media Marketing Strategy and Brand Direction
Roy Agency 